Sky Celadon · Policies
Shipping & Returns
Last updated 2026-10-28
Every piece of Ru ware is wrapped, cushioned and boxed individually before it travels. This page explains how we ship, what happens if something arrives damaged, and how returns work.
Where we ship
We currently deliver to the United States and Malaysia. The countries available are shown in the “Ship to” selector in the shop and at checkout.
Dispatch and delivery times
- Orders are dispatched within 3–5 business days of payment.
- Delivery usually takes 7–15 business days after dispatch, depending on the destination and customs.
- Every parcel is tracked. You will receive an email with the tracking number when your order ships.
Shipping costs
Shipping is calculated at checkout and shown before you pay.
Customs duties and import taxes
Orders may be subject to import duties and taxes in the destination country. Unless stated otherwise at checkout, these are charged by the carrier or customs on delivery and are the buyer’s responsibility.
Damaged or wrong items
Please open your parcel on arrival. If a piece arrives damaged, or you received the wrong item, photograph the piece and the packaging and email us at cijing@aitalentgo.cn within 48 hours of delivery with your order number. We will send a replacement or refund you in full, including shipping, at no cost to you.
Returns
- You may return unused pieces in their original packaging within 14 days of delivery for a refund of the item price.
- Email us first with your order number so we can give you the return address and instructions.
- Return shipping is paid by the buyer unless the item was damaged or wrong. Please pack fragile pieces securely; items damaged in return transit cannot be refunded.
- Refunds are issued to the original payment method within 10 business days of receiving the return. Banks may take 5–10 further business days to show it.
The nature of Ru ware
Ru ware is fired in the kiln, and each piece is unique. Variations in the celadon colour, the crackle pattern (“kaipian”), small glaze pinholes and the way crackle lines develop over time are characteristic of the craft and are not defects.
Sold-out items
If a piece sells out at the very moment you pay, we cannot place your order and your payment is refunded in full automatically. You will see a notice at checkout and receive an email.
Contact
- Seller
- GRIND International (HK) Limited (格莱恩国际（香港）有限公司), trading as Sky Celadon
- Registered office
- Room A5, 7/F, Astoria Building, 34 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong
- Company no.
- 77568758 (Hong Kong Companies Registry)
- Contact
- cijing@aitalentgo.cn